1. Introduction
Greathaus Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of individuals in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store, and protect your personal information.
2. What Data We Collect
We may collect the following types of personal information:
- Contact details: name, email address (e.g., [email protected]), and postal address.
- Project information: details about your construction or development enquiry, including site location and project scope.
- Communication records: copies of emails, messages, and correspondence between you and our team.
- Website usage data: IP address, browser type, pages visited, and referral sources (see Section 5 on cookies).
3. How We Use Your Data
We use your personal information for the following purposes:
- To respond to enquiries and provide quotes for construction and development services.
- To manage project relationships, including scheduling, invoicing, and communication.
- To improve our website and services through analytics and user feedback.
- To comply with legal and regulatory obligations, including tax and licensing requirements.
4. Disclosure to Third Parties
We do not sell, rent, or trade personal information to third parties. We may share your information with:
- Subcontractors and tradespeople: only when necessary to deliver your project, and subject to confidentiality obligations.
- Professional advisors: such as solicitors, accountants, and insurance brokers, where required by law or with your consent.
- Regulatory authorities: when compelled by law or to meet statutory obligations.
All third-party disclosures are limited to the minimum information necessary and are governed by contractual confidentiality protections.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device when you visit our site. We use:
- Essential cookies: required for the website to function correctly, such as session management.
- Analytics cookies: to understand how visitors interact with our site, helping us improve content and navigation.
You may disable cookies through your browser settings. However, disabling essential cookies may prevent certain parts of the website from functioning properly.
6. Access and Correction Rights
Under the APPs, you have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate, out-of-date, or incomplete personal information.
- Request details of how your information has been used or disclosed.
To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days, as required by the APPs.
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure email storage, access controls, and regular security reviews.
8. Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymise it.
9. Contact Details
For any privacy-related enquiries or to make a complaint, please contact us:
Email: [email protected]
Company: Greathaus Pty Ltd, ABN 94 699 980 437, ACN 699 980 437
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be published on this page with a revised effective date. We encourage you to review this policy periodically.